1 reviews | Active since Dec 2016

02 Dec 2016, 12:14

Cant Rate the service as there is none!

<p>1. Everytime one tries to contact the call centre you wait for 30min +</p> <p>2. I logged a call - 1- ********** 7652 - this was closed and said a credit will be passed, however, the debit order still went off incorrectly </p> <p>3 Logged another call 1- ********** 91868 </p> <p>4 I am being charged for a handset but yet I was told that the handset is included in the package</p> <p>5 I cancelled the 2GB data, yet on this months invoice it still shows!? </p> <p>WHAT IS GOING ON WITH VODACOM!!!!!?????</p> <p>Someone please give me an answer!!!! I am sooooo tired of phonecalls holding on for 30minutes and after a month, still no answers!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team