Can't purchase Just 4 You data
I have now reached the end of my patience. The past few weeks I've been having ad hoc issues with purchasing Just 4 You data. One day it works, the next it doesn't. What I find funny is that you can still buy normal, more expensive data packages; the normal ones. Is this just a means by Vodacom to make more money from its clients? I always purchase Just 4 You data, but I am getting seriously fed up. I use a lot of data. My contract upgrade is due early December. I am seriously considering porting my number to Cell C. Can someone please sort this nonsense out?
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Vodacom's replyOfficial
07 Nov 2019, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2019, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2019, 15:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you will test to purchase a bundle again and send us any screenshots if errors occur. Your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Nov 2019, 15:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you will test to purchase a bundle again and send us any screenshots if errors occur. Your query has now been resolved. Regards Consumer Website Team