DJvR
Dean Janse van Rensburg
1 reviews | Active since Jul 2011
08 Nov 2017, 17:19
Can't process a contract application
Having had a terrible experience with Vodacom earlier this year (where my phone line was locked down for months because of an error), I finally decided to bite the bullet and get another contract. I app**** for a contract on Saturday and four days later and a few phonecalls later, noone can tell me what is happening. I phone the call centre and get passed around. On the same day a friend went to MTN and walked out in under an hour with it all sorted, I don't understand why Vodacom cannot do the same. At this point all I want is for Vodacom to cancel the application so that I can apply elsewhere.
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Replies (2)
Vodacom's replyOfficial
09 Nov 2017, 06:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2017, 06:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
DJvR
Dean Janse van Rensburg's updateReviewer Update
10 Nov 2017, 07:51Despite the automated and impersonal reply above, noone from Vodacom has attempted to contact me. Serious lack of customer care here. I have subsequently contacted the call centre to cancel my contract application. I was told that I would receive an sms when that happened. But I won't hold my breath.
DJvR
Dean Janse van Rensburg's update10 Nov 2017, 07:51
Reviewer Update
Despite the automated and impersonal reply above, noone from Vodacom has attempted to contact me. Serious lack of customer care here. I have subsequently contacted the call centre to cancel my contract application. I was told that I would receive an sms when that happened. But I won't hold my breath.