DS
Donovan S

1 reviews | Active since Mar 2011

13 Aug 2018, 10:11

Can't port numbers to Vodacom.

I have been to your Vodafone store in Fourways Mall 3 times in the last month to port my number to Vodacom. First time, they have told me that they are off line, they can't assist me. Second time, same story, and last week I went in again - this time Hilton at Fourways Mall Vodafone store told me that they can't port numbers to Vodacom. They have had problems with porting number for the last 2 years??? Why is this so difficult to port a number to Vodacom? Shocking service!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Aug 2018, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Aug 2018, 08:11
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)