1 reviews | Active since Mar 2013
Cant Port Number
I have 2 cellphone contracts 1 with Vodacom service Provider and the other one was with Altech Autopage Cellular.<br> <br> The one with Vodacom has 3 lines, one for me one for wife and the third for youngest son.<br> <br> The one with Autopage was for eldest son. Autopage was closing down so when it came time for renewal/upgrade we choose not to renew. This contract lapsed on 01/03/16.<br> <br> I have now app**** with Vodacom to add a 4th line to this contract to replace the one that lapsed. However we cant port the number from Autopage to Vodacom. If you have an existing contract you want to port to Vodacom SP you can, but since the line lapsed for the last 4 days it has been a pay as you go number.<br> <br> Vodacom rules state that if you want to port a pay as you go you have to wait 6 months.<br> <br> They understand that Autopage has closed, they understand that the number was in my name, they understand that the contract we want to port the number too is also in my name, but rules are rules.<br> <br> I have never heard such Corporate ******* speak in my life. <br> <br> I will now look at cancelling the existing 3 contracts with Vodacom service Provider and move across to Cell-C.<br> <br> VODACOM dont care.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
