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danedeklerk D

1 reviews | Active since Jan 2014

01 Feb 2015, 21:51

Cant open new account since I am not credit worthy

I went through so much trouble this past week so I can move to Vodacom and get the Samsung Galaxy Alpha (SINCE IT IS EXCLUSIVE TO VODACOM), I even paid an early cancellation fee of R880 at Cell C. Today I went to Vodacom at 9h00 (and was there until 13h00) to open my new contract. Everything went perfectly and then I had to wait for an hour to hear whether everything has been approved. After an hour, nothing had been approved and I had to wait another 2 hours. After those 2 hours had past, I had to hear that I cannot get a Vodacom contract since I am not \credit worthy". I literally wasted my whole day just to go to Vodacom.<br> <br> I started officially working in January and earn R8500. My parents also give me R5500 every month. I took my bank statements for them to see as well as insurance letters. Even my medical aid is a debit order. I don't have any in-store accounts since I buy what I want cash and I don't want a credit card because it is not necessary for me to have one. I am able to save up to R4000 a month and now I must hear that I can't get a phone contract because I am not credit worthy. <br> PLEASE EXPLAIN TO ME HOW IT IS A BAD THING TO NOT HAVE CREDIT?<br> Sorry for leaving"

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 11:31
Official
Hello Danedeklerk,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team