1 reviews | Active since Aug 2017
Cant open contract with Vodacom due to system error that has not been resolved in 5 days.
<p>I have been trying to open a new contract with Vodacom for more than a week now at Vodacom in the Brits Mall. The people there are telling me and showing me an error message that appears on screen in the system that they use to generate a new contract , they are unable to solve it on their side but it seems that whom ever they are reporting this to at Vodacom does not seem to care at all as it been going on since Wednesday 2017/08/02 after my number was ported from CellC. If i knew that Vodacom would waste my time like this i would not have switched over from cellc , i guess intermittend service(Cellc) is better than no service( Vodacom) .</p> <p>Please get your act together , its unacceptable that internal systems is blocking your branches from helping customers.</p> <p>Your system also seem very slow or cumbersome to operate as it takes ages for the branch to assist a customer. i was in the que for more than an hour before i was even helped only to have my time wasted some more due to this issue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Vodacom
A call center agent has called me , firstly the person had no knowledge of the issue , after trying to explain it to the lady she told me that she will try and reapply for me , she told me that she will call me back in 5mins, this is now a day later and still the issue is not resolved.
This has now went from bad service to terrible service.
Clearly vodacom does not care about their customers .
Dear Vodacom
A call center agent has called me , firstly the person had no knowledge of the issue , after trying to explain it to the lady she told me that she will try and reapply for me , she told me that she will call me back in 5mins, this is now a day later and still the issue is not resolved.
This has now went from bad service to terrible service.
Clearly vodacom does not care about their customers .
It seems that a lady called Cassandra has contacted me on my email adress saying there is a system issue.
It seems that a lady called Cassandra has contacted me on my email adress saying there is a system issue.
This case is unsolved , i had to buy a new phone cash , due to my previous falling and breaking on 9 August , i will stick to pay as you go for now as the contract option service seems to be lacking.
This case is unsolved , i had to buy a new phone cash , due to my previous falling and breaking on 9 August , i will stick to pay as you go for now as the contract option service seems to be lacking.