NJ
Nonqaba J

1 reviews | Active since Feb 2018

16 Feb 2018, 16:20

Can't make or receive calls for a week

I cant make or receive calls, cant even call customer service, cant check my balance. Went to a vodacom shop and was told my sim may be damaged and must do a sim swap, no luck. I'm just gonna port to another network because Vodacom does not seem to value their customers. I've been looking online and it seems more people are experiencing the same issue.

0
Replies (2)
Vodacom
Vodacom's reply17 Feb 2018, 06:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2018, 07:44
Official

Good day Nonqaba,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team