RM
Richelle M
1 reviews | Active since Sept 2017
07 Dec 2020, 10:03
Can't keep their word.
I phoned vodacom on June 15th to cancel my contract, as I had phoned previously and the agent told me to phone on this date to cancel. I was told that I would be paying my last accounts in July. But August came, ad I paid R462, 01. I thought maybe it was paperwork, but then September came, and the same amount was taken off my account and Oct. When I phoned them, I was told that one contract was not cancelled properly, and I would be reimbursed for for the 3 months. I am still waiting for my money. It seems like companies are just as ******* as this country. Very disappointing.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
07 Dec 2020, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2020, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2020, 12:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our records indicate that the cancellation for both contracts were processed successfully on the 19-10-2020. Should you want to query the cancellation request further, you more than welcome to chat directly with the Cancellations Team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2020, 12:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our records indicate that the cancellation for both contracts were processed successfully on the 19-10-2020. Should you want to query the cancellation request further, you more than welcome to chat directly with the Cancellations Team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
