JP
Johann P

1 reviews | Active since May 2018

04 May 2018, 18:30

Can't Handle This Theft Any Longer

I am so tired of Vodacom just deducting airtime as the wish. Today I topped up R210 as a Have been weekly, so that I could load my weekly R209 7 day 10GB data bundle. On trying to select the bundle the amount I loaded was reducedesigned to R207. I turned off the data and reloaded another R5 to give me the required value I needed, and for good measure loaded a R2.50 offer for data and redeemed 250mb data from points. Yet my airtime value is now at R199???? This is ridiculous and not the first time and I am now sick if this theft!!! Then to top it off, the weekly R209. 10GB JUST 4U offer I always take is not available!!! Time to change networks because I am now sick of the sneaky workings of Vodacom

0
Replies (3)
Vodacom
Vodacom's reply04 May 2018, 21:02
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2018, 12:00
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

JP
Johann P's update09 May 2018, 21:33
Reviewer Update
So Vodacom took until yesterday to reply to my complaints. Clearly not too serious about revolving their clients issuses, nevertheless, they did offer to in good faith reimburse me. Again though, there unfortunately does not seem to be any urgency here either since I'm now patiently waiting again for their good faith offer to resolve the matter to be actioned despite confirm via email that this had been done. Shocking and I am now unfortunately even more inclined to look for a new service provider. Very disappointed...