CV
Chris V
1 reviews | Active since Sept 2011
05 Jan 2021, 00:41
CAN'T GET TO CANCEL AN EXPIRED VODACOM CONTRACT FROM ABROAD
My family and I moved abroad. My Vodacom contract continued and has reached it's expiry date now. I've tried to cancel it, but every time I phone Vodacom's customer care line and reach the stage where I get to speak to a consultant, the call drops.
For anyone reading this and considering a Vodacom contract, rather use a different provider. Vodacom is the best when selling stuff but when it comes to the rest, they really suck.
Vodacom, when you read this, you won't get hold of me on my Vodacom number as I'm in Australia. How do you suggest making contact with me? Or should I raise another 100 complaints all across the web to get your attention?
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
05 Jan 2021, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
