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Duncan L

1 reviews | Active since May 2018

11 Feb 2020, 09:36

Can't get through to someone to help me

Please can someone assist me with a cancellation Quotation for my device. I have been hanging on the line forever and no assistance.

0
Replies (3)
Vodacom
Vodacom's reply11 Feb 2020, 10:37
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
DL
Duncan L's update12 Feb 2020, 07:50
Reviewer Update
STILL NO ONE CONTACTED ME ??????????????????????????????????????
Vodacom
Vodacom's reply25 Feb 2020, 11:34
Official
Dear Duncan,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team