JB
Jennifer B
1 reviews | Active since Jul 2011
21 Feb 2017, 14:46
CANT GET REFUND!!!!!!!!!!
<p>Vodacom owes me money and it is taking them forever to pay it back to me!</p> <p>At the beginning of the year i had realised that i have been paying them too much per month and so i actually had money that they owed me!</p> <p>Since the 13th of January this year i have been trying to get this refund done and i am still waiting.</p> <p>I have sent through my proof of payments...e.tc... with the details of my credit card that they must pay the refund into (more than once) and i feel like i am just getting the run around all the time.</p> <p>I do think and feel that this is ridiculous.......what is so hard about doing a transfer to a credit card?</p> <p>Oh but if it was the other way around and i owed them money, I would have immediately been cut off until i had paid it!</p> <p> </p> <p>I want this sorted out now and the refund done to my credit card this week because you stae that it can take between 7-14 working days to be done and it has now been 27 working days!</p> <p> </p> <p>Thank you,</p>
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Replies (2)
Vodacom's replyOfficial
21 Feb 2017, 15:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2017, 15:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JB
Jennifer B's updateReviewer Update
28 Feb 2017, 10:33Now that Vodacom has done the refund into the account that I had told them NOT to................this refund has now gone into someone else's account!!!!!!!!!!!!!!!
I have spoken to Zanele Vokwana (Executive Client Liaison Officer at Vodacom) while i was sitting at Standard Bank.........Carylon from Standard Bank also spoke to her and Vodacom has to do a recall on this payment that was done and then pay it into my credit card.
This is ridiculous.................I made it very clear from the beginning of where they need to do the payment and they still get it wrong and cause more trouble that is needed!
I need this sorted out immeditaely!!!!!!!!!!!!!!!!!
Regards,
Jennifer van Vreden
JB
Jennifer B's update28 Feb 2017, 10:33
Reviewer Update
Now that Vodacom has done the refund into the account that I had told them NOT to................this refund has now gone into someone else's account!!!!!!!!!!!!!!!
I have spoken to Zanele Vokwana (Executive Client Liaison Officer at Vodacom) while i was sitting at Standard Bank.........Carylon from Standard Bank also spoke to her and Vodacom has to do a recall on this payment that was done and then pay it into my credit card.
This is ridiculous.................I made it very clear from the beginning of where they need to do the payment and they still get it wrong and cause more trouble that is needed!
I need this sorted out immeditaely!!!!!!!!!!!!!!!!!
Regards,
Jennifer van Vreden