GS
Gedry S
1 reviews | Active since Nov 2014
15 Sept 2025, 14:53
Can't get my own number back!
About a year ago I would've moved from MTN to Vodacom. But the service was so bad I went BACK to MTN within 24hrs. In the whole process I did a number port but couldn't port it back to MTN. Have 2 wait for 3 months. Now When I finally made the effort to get my number back every department at Vodacom tells me it's been recycled and a random person will now get it and I have no say in the matter. And this indicates why I did a u-turn when I wanted to go to Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Sept 2025, 08:10 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply16 Sept 2025, 08:10
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
GS
Gedry S's updateReviewer Update
25 Sept 2025, 15:10Thank you for your replay. Does this basically mean if I take out a Vodacom Contract I'll get my number back?
GS
Gedry S's update25 Sept 2025, 15:10
Reviewer Update
Thank you for your replay. Does this basically mean if I take out a Vodacom Contract I'll get my number back?
GS
Gedry S's updateReviewer Update
30 Sept 2025, 06:07Thank you for your outstanding service. It's humans like you that still gives you hope in the service industry. I always try to go over and beyond for my clients and ma'am you did even more than that. You're the kind of person that'll make me chance service providers. I beg you please to show this to your supervisor.
Great Support never get the praise they actually deserve. Bravo. Bravo.
Great Support never get the praise they actually deserve. Bravo. Bravo.
GS
Gedry S's update30 Sept 2025, 06:07
Reviewer Update
Thank you for your outstanding service. It's humans like you that still gives you hope in the service industry. I always try to go over and beyond for my clients and ma'am you did even more than that. You're the kind of person that'll make me chance service providers. I beg you please to show this to your supervisor.
Great Support never get the praise they actually deserve. Bravo. Bravo.
Great Support never get the praise they actually deserve. Bravo. Bravo.