CP
Candice P
1 reviews | Active since Sept 2012
01 Mar 2021, 18:59
Can't get into App but must log into app for help.
I recently got a new contract and have been trying to log into the vodacom app but they keep saying I already have a profile. I called the call centerand was advised that a ticket was logged to remove the number that the otp kept being sent to as I don't have access to that number anymore. I recieved a SMS Today stating that my ticket was resolved and to log into the app to view it. LIKE WHAT THE ACTUAL ****! Im trying to get into the app so how do i get help because the call centre can't help me clearly! I also haven't recieved my Statement.I am not impressed with Vodacom at all!
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Replies (2)
Vodacom's replyOfficial
02 Mar 2021, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Candice P's updateReviewer Update
03 Mar 2021, 21:22Hi there,
I have tried to register as per your instructions but it gives me an error saying the ID is already in use?? Clearly you guys have no idea how to help me! When I try to reset my password it sends an otp to a number I do not have access to!!! I want to be able to log into my account ffs!!
I have tried to register as per your instructions but it gives me an error saying the ID is already in use?? Clearly you guys have no idea how to help me! When I try to reset my password it sends an otp to a number I do not have access to!!! I want to be able to log into my account ffs!!
CP
Candice P's update03 Mar 2021, 21:22
Reviewer Update
Hi there,
I have tried to register as per your instructions but it gives me an error saying the ID is already in use?? Clearly you guys have no idea how to help me! When I try to reset my password it sends an otp to a number I do not have access to!!! I want to be able to log into my account ffs!!
I have tried to register as per your instructions but it gives me an error saying the ID is already in use?? Clearly you guys have no idea how to help me! When I try to reset my password it sends an otp to a number I do not have access to!!! I want to be able to log into my account ffs!!