LN
Linda N
1 reviews | Active since Feb 2022
10 Feb 2022, 08:09
Can't get help from Vodacom
I have been trying to cancel my data account, which I haven't used for a long while now and for which I don't know the phone number. I do however have all the account details. Shop tells me I can only cancel by phoning the cancellations number. That number tells me I have to be calling from the number I want to cancel. Back to the shop, can't help me. The website gives me a number to SMS and a service agent will respond. Did that twice no luck. Really frustrating. Glad my main contract is with MTN where you can at least get assistance. I hope someone responds now that I've used this platform.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 Feb 2022, 09:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2022, 09:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LN
Linda N's updateReviewer Update
14 Feb 2022, 12:40Good day I have heard nothing at all yet. ***. Thanks
LN
Linda N's update14 Feb 2022, 12:40
Reviewer Update
Good day I have heard nothing at all yet. ***. Thanks
Vodacom's replyOfficial
22 Feb 2022, 11:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled with order ***, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2022, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled with order ***, as requested. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Feb 2022, 11:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your portfolio was increased with finance. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2022, 11:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your portfolio was increased with finance. Regards Consumer Website Team
Best regards,
LN
Linda N's updateReviewer Update
04 Mar 2022, 12:57Good day to you
R110 was still debited from my bank account on 28/2. Please can you refund and confirm cancellation of that debit order. Thank you.
R110 was still debited from my bank account on 28/2. Please can you refund and confirm cancellation of that debit order. Thank you.
LN
Linda N's update04 Mar 2022, 12:57
Reviewer Update
Good day to you
R110 was still debited from my bank account on 28/2. Please can you refund and confirm cancellation of that debit order. Thank you.
R110 was still debited from my bank account on 28/2. Please can you refund and confirm cancellation of that debit order. Thank you.