Can’t get anything more than a R199 upgrade deal with useless Vodacom

Have been trying to upgrade my 2-year-old phone for a month now - after getting messages from my service provider Vodacom, saying I’m eligible. More than 5 calls later, the Upgrades team will only offer me R199 deals because apparently that’s all I qualify for. I have spent between R1,500 and R2,000 per month for the past 6 years with Vodacom, my account is in perfect order according to their Accounts department and I have excellent credit rating yet this is now all I qualify for. None of the consultants can offer a reason for the dismal deals I’m being offered by ‘the system’ and the last one I spoke to yesterday told me that if I wanted to change to another service provider, I SHOULD! Really???? I was promised a callback from a consultant with access to the ‘old system’ which is where my true account details are held…but still nothing. Watch me take my R20k per year spend elsewhere, Vodacom. Treating loyal and credit-worthy customers like this will see MTN and competitors take your business with a smile.