Cant get anybody to help me with my problem

I am trying to get somebody at Vodacom to help me solved a problem I am having since last year Oct 2014. What is so strange they seem not to have any record of this transaction what I found very strange. Because they take the money off my banking account every month<br> I was contacted by a online Service Centre and was sold a phone a Nokia lumia Tel no ***. When trying to get the phone started I found out S/W on the phone is *******ed. <br> I am sitting now with 2 contract the one that I am paying R149 a month and I am not using anything of it.<br> I tried untold times to get hold of somebody at Vodacom to help me. I even went into the shop at Meyersdal to get help and they also couldnt get somebody to help me. They just keep on passing you to the next person and the after say an hour on the phone you just get cut off.<br> There is much more to this problem but I cant write everything down. I just would like to get somebody to understand my problem and help me with it.