Cant get an upgrade processed

I have been struggling to upgrade my phone for a week now working with the guys at Alisom at the Dimension Data campus and found them very unhelpful.<br> I approached the store last week Monday (30/11/2015) for a routine upgrade on my contract and supp**** them with all relevant documentation, they confirmed that my phone would be here on Wednesday (02/12/2015).<br> When I arrived there on Wednesday they said there was no stock of the phone at the warehouse, apparently new stock was arriving and that it would be there on Friday (04/12/2015). On Friday once again I was informed that there was no stock and that the phone would arrive possibly sometime this week. On Friday I followed up with a different Vodacom Shop and apparently the phone is not a fast mover and there was plenty of stock available at the warehouse, leading me to believe Alisom staff is not telling the truth to me.<br> <br> Late on Friday I received a call confirming the phone is there and I would be able to collect it on Monday (07/12/2015). It is now 12:40 and still I am unable to collect my phone due to various issues, they waiting since last week to confirm the Finance and the system is down.<br> <br> The staff attitude is also whatever