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grant.vorster grant.vorster

1 reviews | Active since Dec 2016

22 Dec 2017, 11:05

Cant get a copy of my proof of purchase

I have sent dozens of emails and have sat on the phone for hours Don't do upgrades online with Vodacom they are inadequate and customer support is Nill So Frustarting. Need to send my device in for repairs All I want is my **** proof of purchase. Really

0
Replies (4)
Vodacom
Vodacom's reply22 Dec 2017, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Dec 2017, 15:00
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

gg
grant.vorster grant.vorster's update22 Dec 2017, 16:01
Reviewer Update
I have rep**** several times now and have had no response I clearly tell the customer care people that I need the proof for my Samsung S7 contract ref number 1- ********** ********** now they have just closed it off as resolved when it is not and they send me the proof for my LG contract. I cant handle the *********** level of service I have 2 contracts with you guys, what do I have to do to get the right one My 12 month screen repair falls away in a few days from Samsung. Please assist as I have rep**** to your email ref EC-0C8Q-2UWSW9 Hellopeter
gg
grant.vorster grant.vorster's update24 Dec 2017, 13:15
Reviewer Update
Thank you to the swift response. All Documentation was emailed to me and i was able to sort out the warrenty on my phone. Thank You again