SM
Stella M
1 reviews | Active since May 2016
19 Dec 2017, 20:52
Can't fix a simple issue
First off, I've been having connectivity issues for months now, with Vodacom unable to assist. Yesterday they told me I have a parental block on the phone. After phoning the call centre and receiving no assistance, I went to the Vodacom store twice to have the issue fixed. Yet to date it still isn't fixed and my phone still doesn't work properly. Why should I continue to pay for a phone that doesn't work?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Dec 2017, 06:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2017, 06:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2017, 13:20Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply20 Dec 2017, 13:20
Official
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,