can't find it's rear end with two hands

well now.... some serious changes need to happen at Vodacom.... Sunday 25th March phone is ****** and confirmed "blocked", then the phone is recovered and I'm promised documents to reverse the block will be sent and that it will take 24 hrs for it to happen. No documents sent, but it's ok because my phone is not blocked. Tuesday 27th suddenly my phone is blocked, I call and am promised they will send the document. They do, but so angry I write my review on HP, I get a call on Wednesday morning saying they will fast track my unblacklist and it will be done in 4 to 6 hrs..... 24 hrs later and I'm still not able to use my phone. So I phone Vodacom and demand to speak to a manager, I get one of the rudest call agents possible who finally agrees to put me through to a manager and leaves me on hold for 5 minutes... I finally get a supervisor who now tells me 7 to 14 WORKING DAYS to get it done - What in the **** is Vodacom playing at?