FM
Fulufhelo M
1 reviews | Active since Sept 2020
21 Sept 2020, 15:04
Cant even solve a minor problem: messy contact centre
Vodacom has one of the messiest contact centres i can think of the keep telling you dept. A deals with this then you are transferred only to find out Dept. B does it then when you get to Dept. B they cut you off and have to start all over. Then at the end of all of this you are still not assisted and they place the franchises for there mess. I just want to cancel everything now
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Vodacom's replyOfficial
22 Sept 2020, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FM
Fulufhelo M's updateReviewer Update
23 Sept 2020, 11:07I did not receive any call from a vodacom consultant, so i decide am going to call the initial store (Vodacom Thavhani) that deceived me into entering multiple contracts and i get attitude and basically i didn't get any assistance asked the consultant for her name and she refused to give me her name. I am extremely unhappy and would like to cancel the entire account. worst and disrespectful service delivery. I would like to escalate this matter.
FM
Fulufhelo M's update23 Sept 2020, 11:07
Reviewer Update
I did not receive any call from a vodacom consultant, so i decide am going to call the initial store (Vodacom Thavhani) that deceived me into entering multiple contracts and i get attitude and basically i didn't get any assistance asked the consultant for her name and she refused to give me her name. I am extremely unhappy and would like to cancel the entire account. worst and disrespectful service delivery. I would like to escalate this matter.