Cant even call to customer service and speak to a human about a problem that isnt listed.

Good day I want to know who have decided to remove why isn't there option to choose to speak to a consultant when you dail 135. I want that person to dail 135 and have a problem that isn't part of the once that are given to you neither when you chat to robot. I know nowadays its better to save money and have less stuff but the quality of service is poor. I'm a human and I have 2 contracts with vodacom left and the if this is the type of company that you guys have become that cares about profits then quality service then I dont see myself doing business with you ever again.