HM
Hettie M

1 reviews | Active since Sept 2020

08 Jul 2021, 18:18

Cant do their jobs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Once again we are back at square one.

I cancelled my contract last year in November, I get billed every month. One month ago I contacted Vodacom and told that the contract was still not cancelled, I was assured it will be cancelled and that I will be paid back my credit. Yesterday I had to phone Vodacom once again, this ****** contract has not been cancelled yet. I keep on getting billed, I WILL NOT PAY. I was told again that on the system they can see I sent through the letter, it will be cancelled again I will get a email and sms and refunded my money. Still nothing, and now my phone is locked. Get this nonsense sorted out, get my phone working and do your jobs. get this dam contract cancelled as in last year. So please phone ,my wife on her phone as you switched my phone of because Vodacom cant do their work.

0
Replies (1)
Vodacom
Vodacom's reply09 Jul 2021, 07:07
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team