CS
Christian S

1 reviews | Active since Jan 2010

13 Dec 2016, 09:15

Cant do anything now

<p>Well done vodacom, you have now *****ed me over properly</p> <p>You upgraded my contract to a different one.</p> <p>Now i cant log on via web</p> <p>cant log on via App</p> <p>Cant buy data via *111#</p> <p>Cant even buy via interent banking</p> <p> </p> <p>Thus im now stuck with a useless door stop as soon as my data or airtime runs out as im not paying the extra cost</p> <p>45 minutes spent with customer support 3 weeks ago and still the same issue</p> <p>advice to anyone on vodacom....dont let them change a thing on a current contract as they have no clue how to work their own system</p> <p>Since i cant log onto my account this is the only place i can let you knwo about this issue</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,