Can't deliver as advertised

Item: Vodacom
Rating: 1
Author: Mark M

For a company that’s supposed to connect people, Vodacom is failing badly in my area. Many of us are experiencing disconnections every few minutes, and it’s becoming frustrating. Every time we report the issue, they either close the ticket without solving anything or don’t follow up properly. This has been going on for too long.

Please take this seriously and send someone to the area to experience the problem firsthand. We need a proper solution, not automated replies or empty promises.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Jul 2025, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Jul 2025, 08:18

Official

Mark M's updateReviewer Update

30 Jul 2025, 12:27

Yes, please — that would be great to receive some feedback from you.
Kindly ensure that someone with experience and the ability to provide a proper solution contacts us.
We are still experiencing constant network signal loss in the area, which is making it very difficult to work.

Mark M's update30 Jul 2025, 12:27

Reviewer Update