Cant Deal!!!

<p>On numerous occasions I have called Vodacom customer care to enquire about my account.</p> <p>I recently tried to upgrade a few months ago( March 23/03), the consultant ensured that my new phone would be delivered in 10 working days, 10 working days passed and I had not received the new phone. I then called in to cancel the upgrade, after that I contacted a consultant at Smartcom (April)- She informed me that there would be extra fees to pay in for my handset since my old contact had not finished as yet, I told her not to put the upgrade through as I would wait until my contact ended.</p> <p> </p> <p>I was then charged for a new handset that I never received!!!!</p> <p>I called in to query and a service request was logged I- ********** 7988</p> <p>An sms was sent to say that the service request has been escalated I- ********** 8470 29/06/2016</p> <p>I have not received feedback, I had to pay the full amount or my line would be locked-R1112.99 ( My normal instalment is R723)</p> <p> </p> <p>I then did an online upgrade on 28/06/2016- U choose flexi 200</p> <p>Package includes 10 additional gigs once off, I only received 1 !!!!!</p> <p>I tried to update the software and it took R200 of my airtime and the software update still failed.</p> <p> </p> <p>I called in yesterday and was cut off 3 times, I listened to my balance on the self-help options- around R760</p> <p>I was assured by the consultant that did my upgrade that my instalment for August would be around R633.</p> <p> </p> <p> </p> <p>I have wasted so much time holding on with customer services, Upgrades, cancellations.</p> <p> </p> <p>I have sent this complaint in an email to customer services Monday 10:41 and have not recived any feedback as yet.</p> <p> </p>