Can't complain about the service, cause there is none.

My account was in arrears and the service suspended, I paid the outstanding amount and the service got unsuspended...now the service is suspended again...and when I did and account balance enquiry the automated system tells me that my account is still in arrears and that the payment I've made has not been allocated.

Someone is you accounts department messed up and i need this sorted ASAP as my work is suffering because of this suspension.

I look expect an explanation and apology promptly.