Can't complain about service, there is none!!!

I have never dealt with such *********** people. I upgraded my phone on line and was shift of pillar to post as the couriers kept on returning the phone due to the address being incorrect and after I had changed it 5 times with an consulting over the op hone it was the wrong address and then you have to wait 24hours for the system to update - now I have to cancel the online upgrade which will take 24hours and then go to a Vodacom shop, and do an upgrade there. Not once did any consultant said, we will call you back and try resolve it. in one hour I had to call back 3 times due to being cut off and spoke to 3 different people with different advise!!! Do they know what is suppose ot be done !!!!