Cant complain about service....There aren't any

I phoned to the Woodmead Branch this morning (01/04/2015) to apply for a wireless modem of R199 p.m. on a 3Gig top up contract.<br> <br> Directly thereafter I sent all my documents through to Cindy to get the application process rolling. I only received an application form this afternoon. Also I haven't had any feedback and needed to call her continuously. She kept on telling me that the application is still pending.<br> <br> The whole idea here was that I send all supporting docs to make her process and life easier and to get the approval done but she complicated my life. I was always a firm believer of Vodacom but now not anymore.<br> <br> I want to know how can an application take a day? and second of all why do you employ idiots?