Can't complain about customer service cause there is none.

I purchased a OPPO A74 from the Springs Mall Branch after Lindy and the OPPO sales lady stated that the OPPO is equivalent to the Samsung A72, when getting home and going through the phone. It turns out the only equivalence is the RAM and the storage, I put my wifi on, on the phone and in the notification bar it stated the apps are ready to update I should connect to a network,now my network was already connected as stated before. I called Lindy and was advised that because I don't like the phone there is nothing they can do, only if it's faulty, now clearly there is a fault on the phone. I was told she has to call her manager and will get back to me, I requested the managers number and was advised for that I would have to go into the store. So I went into the store, low and behold there was a manager there so who she called I am not sure. You can clearly see on the screens hot I have taken that the phone is faulty. Kugen Valloo the manager on duty did not want to assist me at first he kept calling Lindy and she was busy with a client so he was forced to assist me. I was told that the brand new phone I bought not even 2 hours ago must go in to the repair center and after a technician has looked at it a decision will be made. So I bought a phone new out the box it is failing, now it has to go into a repair center were they will open the new phone and mess it up even more. I have bought phones my whole life I did not start today I know my rites, the consumer protection act states that you have seven days from the purchase date to exchange or get refunded even if it is because you are not happy with the product. If Lindy took the time to explain their so called terms and conditions to me when a phone is faulty I would have probably not bought the phone there and I would have went to a different store as I have purchased a phone by the FIX and I took it back after talking to a Samsung agent that advised the phone is faulty, they refunded me as they did not have more stock. None of this it has to go to repairs nonsense Vodacom is feeding me. The store is to refund or exchange and then it is between the supplier and the store to sort out the nitty-gritty stuff after the fact not inconvenience the customer to have no phone so they can prove the phone is faulty. This is a leading network company as they call themselves, they sure act like a low class one, you have staff telling you off, you have them sitting at a desk talking about you not realizing you are standing rite there, then have the nerve to tell you not everything is about you. GO VODACOM GREAT COMPANY YOU HAVE GOING HERE. But hey anything to make a sale. I have said it once and I'll say it again throughout vodacom there is absolutely no professionalism they all are untrained and have no idea what customer service is, to them you are a inconvenience and they try get rid of you as soon as possible even if it is lying about a product just for you to buy it and for them to get rid of you. You all can learn from smaller stores. If I had this experience as a customer in my company I can assure you the employee would be taken to task because unlike vodacom we know the customer is the reason we can feed our families and provide a roof over their heads.