BS
Bilal S

1 reviews | Active since Oct 2013

28 May 2017, 21:28

Cant check my recurring balance

<p>I dialed *111# and tried all the balance options. I searched the Internet. I even called vodacom customer care and yet i still can't see how many months I have left of my 12 month recurring data bundle purchase. The lady from customer says she cant see from her side, after holding for over 10 minutes. I have the call recorded for bad Quality purposes. Please assist</p>

0
Replies (3)
Vodacom
Vodacom's reply29 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 May 2017, 08:40
Official

Dear Bilal,

Feedback has been provided.

Regards,

Cassandra

BS
Bilal S's update30 May 2017, 09:48
Reviewer Update

An SMS was sent to me