sS
sandy S
1 reviews | Active since Aug 2014
04 Nov 2020, 14:07
Can't cancel Vodacom subscription from abroad
I am living abroad. I cancelled my Vodacom contracts before leaving South Africa but Vodacom is still debiting my South African Bank account for a 'ad-on'/'top-up' subscription that somehow was not cancelled with the contracts.
I have tried all means to have this resolved but the contact information on the web do not function. There are no other options to find support either. I have even tried an email address that I found somewhere on the web without success.
I would expect much better service and customer support...This is appalling and I see there are may others who have the exact same problem.
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Replies (1)Vodacom's replyOfficial
05 Nov 2020, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
