Can't cancel my data contract
Upgraded a data package including a new modem but soon decided against it and tried to cancel. Every time I call a new cancellation request gets logged but nothing happens. I'm not going to pay penalties for canceling after 14 days. I've been trying for the first 14 days already with no luck
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Replies (2)
Vodacom's replyOfficial
27 Jul 2022, 11:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2022, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Aug 2022, 11:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and a collection arranged which can take 5-10 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply09 Aug 2022, 11:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and a collection arranged which can take 5-10 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,