Cant cancel my contact
I have 8 contacts with Vodacom that i have paid on time every month until i had some medical expenses and missed one month and could not repay the month but however i have continued paying the account there after, i have tried making payment arrangements but i must pay the full amount or nothing.... due to my finances being tighter than usual 2 of my contacts s coming to an end and wished to cancel... what a joke they refuse to cancel my contacts due to the arrears amount. All VODACOM IS ABOUT IS MONEY AND NOT CLIENT SERVICE. the consultant rude and said SO WHY DO YOU WANT TO CANCEL AND IN FACT YOUR IN ARREARS. VODACOM SUCKS!!!!!!!
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Vodacom's replyOfficial
04 Oct 2019, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply04 Oct 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 11:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, for any payment arrangement queries, you can speak directly with our Accounts Department on *** (Free from any Vodacom simcard) Regards, Consumer Website Team
Vodacom's reply09 Oct 2019, 11:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, for any payment arrangement queries, you can speak directly with our Accounts Department on *** (Free from any Vodacom simcard) Regards, Consumer Website Team