1 reviews | Active since Mar 2009
About a week ago I requested that one of my lines be migrated from a 1gig top up to a 2gig top up from the 1st of June 2015. The lady at 111 put the request through and told me that should I want to cancel my request, I just had to call before the 31st of May and ask for the migration to be cancelled. So I phone this morning 111 to cancel the migration so that the number can stay on the original 1gig top package.<br> <br> Then the lady at the call centre wanted to migrate me back to a 1gig top but she couldn't do it because you can only do it once a month. Then I told her, I don't want to migrate back, It should not migrate back. and there will be fees involved when you migrate from a higher to a lower package. I wont pay that. I just want to cancel the original migration. Then she said she will request me to the correct department but no one ever picked up on the other side.<br> <br> Vodacom, please cancel the migration request and leave the number in question on the 1gig top up package for R75 as it was. You will pick it up under my ID number on the list of my contracts.
Best regards,
Best regards,
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