AK
Alisha K
1 reviews | Active since Jun 2010
08 Apr 2021, 19:24
Can't cancel contract for 4 months !
I gave notice in Dec to cancel contract which experience in Jan.. was still billed in Feb called I again assured via email that it would be sorted out. Ut is now April numerous calls and emails later I am still being billed ... horrible follow through from the cancelations department..
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Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Alisha K's updateReviewer Update
09 Apr 2021, 18:56Vodacom agent contact me today. Very pleasant to deal with let's hope he is the one that can get the job done. Fingers crossed!
AK
Alisha K's update09 Apr 2021, 18:56
Reviewer Update
Vodacom agent contact me today. Very pleasant to deal with let's hope he is the one that can get the job done. Fingers crossed!