Can't Cancel Contract and Can't get insurance for my new device.

Been trying to cancel a finished contract for 3 months and failing spoke 2 several agents some even rude. Apparently am on M2 system I can't just cancel my contract which is finished.

Now also got a new contract(Premium already super high because am on M2) and also failing miserably to get my phone insurance. They can not find my profile. Imagine getting 25k phone and no insurance. It has been 2 months now in the next 30 days my phone will be no longer insurable (3 years contract**sobs**)

Vodacom has disappointed me 3 months failing to cancel a contract 2 months failing to get my device insurance!