CAN'T CANCEL CONTRACT

It's SCARY how bad Vodacom is w.r.t contracts. If you ever think you might be in a position where you can't work a TopUp contract into your budget, STAY AWAY FROM VODACOM.

I've had so many issues cancelling a contract with them and going onto Facebook, now I see how many people have the EXACT same problem. A multi-billion(?) Rand company still harassing people like me for a mere R184 - which I DO NOT OWE by the way.

Timeline: January 2021: Calls to cancel contract on my husband's number, which was in my name. Verbal confirmation given. February 2021: Debit order deducted, call to cancel again, verbally told contract was NOT CANCELLED, procedure to cancel follows, as does email confirmation. March 2021: Another debit order. I reverse it, Vodacom is upset, claiming that's not how this works, I must pay the last amount. I believe this is a lie, but pay anyway, supplying PROOF OF PAYMENT. End of March 2021: Invoice received. I ignore it because I've not cancelled and paid them money they did not deserve to begin with. April 2021: Received a letter from a lawyer claiming my contract with Vodacom is cancelled because I owe them money. WHAT CONTRACT?!

I have an entire thread on Twitter DMs with proof of communication and receipts (proof of all things from my side) - that does not seem good enough.

Does one ever get away from this cult?