Cant call to report if no signal???
<p>So, 2 issues, which are starting to waste my life. </p> <p>First, i am in Paulshof, where on the one half of the property i can use my Vodacom service, the other end, i cant, the owner of the house (i rent on the property) does not even use Vodacom, and calls via Whats app, since the calls are so bad, or none existent. Paulshof, is in between to RIVONIA, LONEHILL, FOURWAYS and SUNNINGHILL, all very big business areas where if there is FIBER at every house, why is there no Vodacom Signal??</p> <p>Secondly, in November, Vodacom credited 2 unknown items on my account, since December, i have spent maybe 30 hours trying to just get 2 simple, credit notes, yet they dont seem to want to send me these, i want them to see what invoice they credited, since there was nothing I COULD SEE on my legal statement that was different. So i need to CHECK EVERY MONTH IS NOT ALSO OVERCHARGED.</p> <p>I have opened 20 recorded requests, with reference numbers, and they keep getting closed, Vodacom has twice blocked my line, for the credit note amounts, when their system cant do maths and says i owe them, very convenient the 2 credits were a day after my November statement, so December, would be a BIG (*******) MONTH for VODACOM!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
