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jaynie P

1 reviews | Active since Jul 2015

28 Jul 2015, 13:08

cant buy data and NO ONE can help

Since yesterday when my data bundle has run out, I cant seem to buy new data trough the *111# service. I have tried all options on it and it keeps saying error of request executed...<br> The i tried buying online trough my banks prepaid option where I always do without any problems. Keeps saying invalid number<br> <br> So then this morning I phoned the customer care on 111. <br> After 8min the first consultant cut me off without reason and it went straight to the rating service part. (Where I gave a 0 btw)<br> Second consultant advised me to reboot me phone and could not give any explination to why this is happening. After the reboot did not work. He told me to use the vodacom portal wich was also unsuccessful. (It says there are no data bundle options)<br> Then out of desperation tried purchasing a recurring month to month bundle witch was successful but I didnt recieve any conformation sms and it doesnt reflect.... meantime Im paying TOP DOLLAR for out of bundle rates, against my will, by trying to solve the problem...<br>

0
Replies (1)
Vodacom
Vodacom's reply29 Jul 2015, 15:33
Official
Hello jayniepot,

Please note that I have tried calling you however you were not available.

I will try to contact you again.

Regards

Kim Thornton