LL
Linda L
1 reviews | Active since May 2014
21 Dec 2018, 08:58
Can't buy data
Twice I have waded through call-centre madness and opened a query for the same problem. I have had a data package for almost two years, when about 2 months ago I suddenly couldn't buy data anymore. The option for once-off data simply disappeared. The only option left is monthly recurring data, and not even that worked. Both times I got a few sms's thanking me for my patience, and then one to say that the issue had been resolved. Both times nothing has changed. The only way for me to buy data now is to phone said call center, but then I don't get the double data, so my account is getting seriously high. Please help!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Dec 2018, 09:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2018, 09:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2019, 17:06Dear Linda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply17 Jan 2019, 17:06
Official
Dear Linda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
LL
Linda L's updateReviewer Update
17 Jan 2019, 17:21Thank you Ashwin! Thanks to your excellent service this has been resolved. Good job.
LL
Linda L's update17 Jan 2019, 17:21
Reviewer Update
Thank you Ashwin! Thanks to your excellent service this has been resolved. Good job.