Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

06 Dec 2017, 15:00

Can't buy an SMS bundle or Data bundle, but charged out of bundle rates

I'm on a Uchoose flexi contract and have been trying to buy an sms bundle and a data bundle using my airtime, but keep getting an sms reply saying that I have insufficient funds, which is not true - I have over R350 in airtime available. I have spoken to the call centre staff three times today, and they tried a number of 'solutions', but nothing has worked so far.

When I asked whether I would be charged out of bundle rates seeing as I couldn't purchase bundles, the answer was a cheerful 'YES' from the call centre member of staff. This is not at all acceptable, Vodacom!!

0
Replies (3)
Vodacom
Vodacom's reply06 Dec 2017, 15:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Dec 2017, 08:49
Official

Good day,

Feedback has been provided.

Regards,
RM

's update07 Dec 2017, 09:30
Reviewer Update
The feedback sms I received says that I cannot convert airtime to data as part of my subscription. This is absolute nonsense as the whole point of a Uchoose Flexi contract is that the customer chooses how they allocate the airtime! At the beginning of every month I use my airtime to buy an sms bundle and a data bundle, that lasts for 30 days. I've been doing this for the past year, since taking out this contract with Vodacom, so Customer Care obviously doesn't understand how this contract works.