jvdb
jan van der berg

1 reviews | Active since Jan 2017

23 Jan 2017, 09:26

cant belive the bad servise

<p>i have hade 4 vodafone tablets and none of them are working.4 months down the line</p> <p>i keep on calling them and they keep on telling me we will call you back,i would of expected it from a uther service sescriber not vodacom.</p>

0
Replies (3)
Vodacom
Vodacom's reply23 Jan 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2017, 15:02
Official

Dear Client

I would like to apologise for the handset problems you have been experiencing.

Vodacom Repairs is governed by the manufacturer’s warranty terms and conditions when dealing with a replacement or repair of a phone. The handset needs to be booked in at your nearest Vodacom repair store so that the necessary assessment can be done in order to determine the solution as per the repair process.

Kind regards

Vodacom Consumer Website Team

jvdb
jan van der berg's update26 Jan 2017, 10:13
Reviewer Update

still no one has contacted me regarding the problem.if i am not contacted by today i will move on to social media