Can't assist because my transport is waiting

Below is the email I sent to Vodacom Customer Care , and the only response was a call from their call center to apologize. I said that I expect a call from the regional manager as to how he/she was going to address this issue. To Hi If you look at my cell number below , you will see how long I have been a client of yours. I recently also took out a fiber contract with you. Elite Mobile contacted me in December to renew my contracts, because they only delivered 2 of the 4 phones , I canceled it. Their ref.numbers are *** and *** . It took them from the 3rd January till the 8th February to collect the 2 phones .Collection *** Now all I want to do is to renew my contracts directly with you , and not someone working on behalf of Vodacom. Yesterday , the 20th Feb. I went to the Glen Shopping mall , in the south of JHB. There was a note on the front door of your Vodashop operating hours for that day , it clearly stated that your shop will be closing at 2pm.See attachment. I went to do some other shopping , then returned to your shop at 1pm.One hour before closing. The door was closed with staff inside . A young man , see photo attached , came to the door and said the store is closed. I pointed to the notice that states the store will close at 2pm on that day. His reason for closing at 1pm: 1.His transport is waiting. 2.The staff has a function to attend to. I asked to speak to the manager , and was told that he/she was not there. I asked for a contact number , and was told that staff are not allowed to give out that details , so wrong As a manager myself , if that is true , then I believe that you are not concerned about your customers . I am proud of my company , because as managers, we value our clients and their feedback, because how do we know what we are doing right or what are we doing wrong. The reason for me wanting to go to the Vodashop , was to renew my contracts with you , now I am not so sure. I await your urgent response