TM
Timothy M
1 reviews | Active since Dec 2015
10 Feb 2020, 13:16
Can't activate simcard
Trying to find out if I can get an expired number back, I don't have a sim card to call customer care so went to 2 Vodacom shops one in canel walk anther in newlands and got hi help at all. I don't have proof of residence to get a sim to call and they can't even log a fault or check my number , either they can't or won't. IV got a Telkom simcard which the same thing happened to and even they could sort it out why can't Vodacom really disappointed
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Replies (3)
Vodacom's replyOfficial
10 Feb 2020, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2020, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2020, 11:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that if a number has expired, it has been deleted and then put into a pool of recycled numbers where it will become reissued Regards Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2020, 11:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that if a number has expired, it has been deleted and then put into a pool of recycled numbers where it will become reissued Regards Consumer Website Team
Best regards,
TM
Timothy M's updateReviewer Update
19 Feb 2020, 11:49Look if the number hasn't been reissued you can still assign it back but guess even Telkom is better as they can
TM
Timothy M's update19 Feb 2020, 11:49
Reviewer Update
Look if the number hasn't been reissued you can still assign it back but guess even Telkom is better as they can