Can't Access our own website
Reference *** applies. We are really disappointed in Vodacom's service. We have been battling to access some websites for some time now, including our own website, thus losing income.
One of your consultants, Dyllan Canterbury, has contacted us and tried but couldn't solve the problem for us. We've haven't heard from him since the 19th of March. Last he said was "I see this morning there is a report that came out with a number of clients having similar issues. This issue is on our side it appears. The matter has been escalated. Lets hope this gets fixed today."
We urgently need this resolved or we would be obligated to stop paying the account as we aren't getting the service we are paying for then move to a new service provider
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Replies (1)Vodacom's replyOfficial
01 Apr 2025, 08:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2025, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
