Can’t access night owl
I can not access my night owl data! I have been having this issue for months and Vodacom have not resolved it. By the look of reviews in Vodacom, I’m not the only one not being able to access. Today I was told to try a sim swap. The previous week I was told someone is accessing my data... impossible as I am the only person in this house that uses a device. Also deductions have been made for Gaming Voips??? I don’t use gaming voips. Vodacom did refund me with 2gigs... but i am still having issues.
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Vodacom's replyOfficial
22 Sept 2020, 07:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
26 Sept 2020, 00:09No one has contacted me and I still can’t access my night owl.
's update26 Sept 2020, 00:09
Reviewer Update
No one has contacted me and I still can’t access my night owl.
's updateReviewer Update
26 Sept 2020, 00:21I went out of Wi-Fi, rebooted the phone, and the router and it’s working now. For how long, I don’t know. I will keep checking every night and send an update.
's update26 Sept 2020, 00:21
Reviewer Update
I went out of Wi-Fi, rebooted the phone, and the router and it’s working now. For how long, I don’t know. I will keep checking every night and send an update.