CANSELLATION OF VODACOM CONTRACTS

<p>Goodday I am having difficulty to get 2 contracts cancelled with Vodacom. I was miss informed when the consultant talk to me over the phone. He said for R10 more a month I will receive 2 gig data a month. He never told me that it is going to be a whole new contract and I was under the impression that my exsisting contract is going to increase with R10 a month. Since July 2016 I try to get everything cancelled but with no success . In November we went to Voda World in Midrand itself where all the merchandise were taken from us (Siyabonga Mhlanga). On the 13 th of March 2017 I speak to Sasikani from Vodacom help desk at 8.30 in the morning regarding this matter. She told me that both of the contracts were cancelled and that I will be refunded withing 14 working days. Up till now only 1 contract was cancelled was cancelled but they still deduct the payment on the other contract, and I was still not been refunded for that. The ref nr she gave me regarding this matter is 1/ ********** ********** . I would appresiate it if you can help me with this matter because I am tired of phoning and driving to midrand regarding this. I dont know what to do anymore.</p> <p>Regards</p> <p>Chris de Jonge</p> <p> </p>